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My Disney Experience App in iphone6

Posted: June 25th, 2015, 2:38 pm
by Dawson77
Has anyone had trouble with the My Disney Experience App on the iPhone 6?
My dining reservations show up but my fast pass+ don't. If I log into my account on my husbands phone (which is the same) they all show up. I just wondering if I need to change the settings on my phone.
If anyone can help me I would be really grateful.

Re: My Disney Experience App in iphone6

Posted: June 25th, 2015, 6:29 pm
by Admin
I'm afraid I don't know anything much about iOS devices, but if you log in using any device you should see your bookings. What happens if you log in using the phone's browser into the website version?

Andre

Re: My Disney Experience App in iphone6

Posted: June 26th, 2015, 1:00 am
by Dawson77
Hi Andre
If I log in to the website My Disney Experience it's all fine and all reservation show. Also if I log into the app on my iPad everything shows as well. It's just my phone that's having trouble.

Re: My Disney Experience App in iphone6

Posted: June 26th, 2015, 2:39 am
by Admin
Curious. Have you tried uninstalling and reinstalling the app on your phone?

Andre

Re: My Disney Experience App in iphone6

Posted: June 26th, 2015, 2:49 am
by Dawson77
I have. It's really strange as it is something on my phone stopping it working, just need to figure out what.
Thank you for helping
Zoe

Re: My Disney Experience App in iphone6

Posted: June 26th, 2015, 3:12 am
by Admin
Seems very odd that only certain things from your account are not displaying - there aren't any options in the app's Settings page which could be causing it are there?

Otherwise, you could try posting on a more general Disney website like the DISboards, or The DIBB in the UK.

Or call Disney's helpdesk for My Disney Experience, MagicBands and FastPass+: (407) 939-4357 (USA) , 0800 16 90 749 (UK) , 1800 812 677 (IE).

Andre

Re: My Disney Experience App in iphone6

Posted: June 7th, 2020, 3:11 pm
by youcanyouwill
No! I have iPhone 5. :D